Amazon to Issue In-App Store Refunds
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mkvXstream has learned that Amazon has been sending out emails to customers with children under the age of 18 who made in-app purchases.
If you have not received this email, and have a child that made in-app purchases not authorized by an adult, be sure to contact Amazon by May 28, 2018 to claim your refund.
This is a copy of the actual letter that was sent out:
Dear Amazon Appstore customer,
You may be eligible for a refund.
Our records show that your account has been charged for “in-app purchases,” which are purchases of items you can buy within apps using actual money. We are offering refunds for qualifying in-app purchases in compliance with a court order in Federal Trade Commission v. Amazon.com, Inc. (Case No. C14-1038-JCC, W.D. Wash.) and because we want you to be satisfied with your Amazon Appstore experience.
In-app purchases were made from your account between November 2011 and June 3, 2014. If any of these in-app purchases was the result of a purchase made by a child under the age of 18 and the charge was not authorized by you—and you haven’t already received a refund for that charge—you might be eligible for a refund from Amazon.
To request a refund, please follow the steps below:
• Use this link to sign in to your Amazon account and review your qualifying in-app purchases: https://www.amazon.com/gp/mas/refund-orders/in-apprefund/. If you would rather not use the link, you can find this message through Your Account on Amazon.com. Look in the Message Center under “Important Messages.”
• Review the displayed instructions and select any eligible in-app purchases that were made by a child under the age of 18 that you did not authorize.
• Click “Submit.”
Amazon will review your request and may contact you for additional information if necessary to determine whether an identified charge qualifies for a refund. All refund requests must be submitted no later than 5/28/18.
If you have any questions or need further assistance with your refund request, please Contact Amazon. Amazon wants you and your family to have a great experience with the Amazon Appstore. We offer a wide range of age-appropriate content and include parental controls on all Amazon devices so that you can easily manage your kids’ access to Appstore content. You can learn more about in-app purchases and Parental Controls at Amazon Help & Customer Service.
Thank you.
The Amazon Appstore |
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